how we work
Two ways we work.
A new SaaS product, multi-tenant from the start, in your repository and your cloud. AI can be in the first release, or it can wait until the product has users.
01.
A product that already ships
Your customers expect it. Support keeps answering the same questions. A competitor just shipped a copilot. A thin wrapper may have stalled once real customer data, wrong answers, and the model bill showed up. We add the feature where the product already has users, data, and workflows.
02.
How a feature actually gets into the product
We sit with the product owner, sketch the architecture, and write down what good looks like, including what it should cost to run. Then we build one feature, in your repo and your cloud, with a small set of questions so you can tell later if it got worse. The assistant uses the APIs you already have, and it can only see the signed-in customer’s data. Each tenant has a limit. If usage runs away, the feature stops before the invoice does. You own the code. We can stay on if you want the next slice done the same way.
On a call we open two flows with you: one customer’s knowledge base, and a support agent that reads a ticket and drafts the next step. See those flows.
The first stories are being written with clients who are in the work now. We publish a study when it is finished, with or without the name, and we only include numbers we actually measured. Read the work page.